Return Policy

Return Policy 

Last updated: [change to today’s date]  Thank you for shopping at commi.shop. If you are not fully satisfied with your purchase, we’re here to help. Please read our return policy carefully. ⸻

  1. Eligibility for Returns

We accept returns under the following conditions: • The item must be unused, in the same condition that you received it. • The item must be in its original packaging. • You must request a return within 30 days of receiving your order. • Certain items (such as personal care items, pet grooming items, or items marked as “Final Sale”) may not be eligible for return for hygiene or clearance reasons. ⸻

  1. Return Request Process

To start a return, please contact us at: 📧 support@commi.shop

Provide the following information: • Order number • Full name • Email used for the purchase • Reason for the return • Photos of the product (if applicable) Our team will review your request and give you instructions on how and where to send your return package. ⸻

  1. Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the return is due to our error (wrong item received, defective product, etc.). • We do not accept packages sent without prior approval. ⸻

  1. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of delivery. We will provide a replacement or a refund at no additional cost. ⸻

  1. Refunds

Once your return is received and inspected, we will notify you. Your refund will be processed to your original payment method within 5–10 business days. Refunds are not issued for: • Items returned in used or damaged condition • Items returned without authorization • Items lost due to incorrect shipping address provided by the customer ⸻

  1. Exchanges

We currently do not offer direct exchanges. If you want a different item or color, please return your product and place a new order. ⸻

  1. Order Cancellations

Orders can be canceled within 12 hours of purchase. After this window, the order may already be processed and cannot be canceled. ⸻

  1. Non-Returnable Items

• Gift cards • Clearance items • Personalized items • Hygienic/personal-use products • Items marked as “Final Sale” ⸻

  1. Contact Us

If you have questions about our return policy, please contact us at: 📧 support@commi.shop We’re happy to help!